Effective Date: 10/24/2023

Thank you for shopping at LuxuryStoneSupply.com. We appreciate your business and want to ensure your satisfaction with our products/services.

1. Refund Eligibility

   1. To be eligible for a refund, the item must not have left our warehouse.
   2. A valid proof of purchase, such as a receipt or invoice produced by LuxuryStoneSupply.com, is required.

2. Timeframe for Refunds

   1. Refunds must be requested within 24 hours of the purchase date and time.
   2. After 24 hours from date and time of purchase, we unfortunately cannot offer you a refund or exchange.

3. Exemptions

   1. Currently there are no exemptions.

4. Refund Process

   1. Please contact our customer service at support@luxurystonesupply.com or (713) 482-1729 to initiate the refund process.
   2. We will also notify you of the approval or rejection of your refund.
   3. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

5. Late or Missing Refunds

   1. If you haven’t received a refund seven to ten business days after your refund was approved by LuxuryStoneSupply.com, contact your financial institution; it may take some time before your refund is officially posted.
   2. If you’ve contacted your financial institution you still have not received your refund, please contact us at support@luxurystonesupply.com.

6. Sale Items

   1. Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

7. Changes to This Policy

   1. We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon being posted to the website.